Refund Policy
How refunds are handled for Fraem orders.
Last updated June 2026Cash on delivery orders
For COD orders, refunds are issued when a return or cancellation is approved before dispatch, or when a qualifying issue is confirmed after delivery.
Approved refunds
Once a refund is approved, processing typically begins within 3–5 business days. Refunds are returned using the original payment method where possible. Bank transfer refunds may require account details from the customer.
Partial refunds
In some cases, partial refunds may be offered for minor issues, delayed delivery compensation, or agreed resolutions that do not require a full return.
Non-refundable situations
Custom orders that have entered production, items returned in worn or altered condition, and orders cancelled after dispatch may not qualify for a full refund.