Privacy Policy

Information we collect

When you shop with Fraem, we may collect your name, phone number, email address, delivery address, order details, and any artwork, preview files, or messages you submit for custom products.

How we use your information

We use your information to process orders, arrange delivery, review custom artwork, respond to support requests, improve our products and service, and communicate about your purchase when necessary.

• Order fulfilment and customer support
• Custom print review and production
• Delivery coordination with courier partners
• Fraud prevention and account security where applicable

Sharing your information

We do not sell your personal data. We may share limited order information with delivery partners, payment services, storage providers, and communication providers strictly to complete or support your order.

Data retention

We retain order and contact records as needed for legal, accounting, production, fraud-prevention, and customer-support purposes. You may request correction or deletion of certain personal data by contacting us.